Returns & Happiness Guarantee

*Last updated July 13 2025*

Why We Don't Take Returns

Because Chicken Butt is a ready‑to‑eat food, we can't legally or safely accept product back into our facility once it has left our hands. For that reason all sales are final.

Our Promise to You

Your satisfaction matters more to us than a policy. If something isn't right—damaged package, off‑flavor, missing items—we'll make it right with a replacement, store credit, or refund on a case‑by‑case basis.

Tell Us What Happened

Fill out the quick form below; it sends directly to our small support team in Texas. We answer every message within 1–2 business days.

Prefer email? Just write to support@chickenbuttjerky.com with your order #, a brief description of the issue, and any helpful photos.

What Happens Next?

1. We review your claim. You'll hear back within 1–2 business days.
2. We propose a solution. Replacement, refund, or store credit—whatever best fixes the problem.
3. You enjoy your jerky. No hoops, no hassle.