HAPPINESS GUARANTEED
Your satisfaction matters more than our policy. Something wrong? We'll make it right.
Why We Don't Accept Returns
Because Chicken Butt is a ready-to-eat food product, we can't legally or safely accept product back into our facility once it has left our hands. For that reason, all sales are final.
Our Promise
If something isn't right — damaged package, off flavor, missing items — we'll make it right with a replacement, store credit, or refund on a case-by-case basis. No hoops, no hassle.
Something Wrong? Here's What To Do
Email us
Send a message to support@chickenbuttjerky.com with your order number.
Tell us what happened
Include a brief description of the issue and any photos that might help.
We'll respond in 1-2 business days
Our small team in Texas reads every message and will propose a solution — replacement, refund, or store credit.
Prefer to email directly?
Write to support@chickenbuttjerky.com with your order #, a brief description, and any photos.
Good to know
Please reach out within 7 days of receiving your order. Include photos of any damage — it helps us resolve things faster.
Thank you for supporting our small, Texas-based business. We're honored to feed you.